Privacy Policy

Who We Are

This website is operated by:

Gower Gas & Renewables Limited
Registered in Wales and England
Registered office: 5 Llys Kearns, Jersey Marine, Swansea, SA1 8QL
Website: https://www.ggandr.wales

We are the data controller responsible for your personal data.

What Information We Collect

We may collect and process the following information.

Information you provide directly

Name
Email address
Telephone number
Address details
Information you submit through contact or quote request forms
Any information you send to us by email

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited
Time spent on pages
Referring website addresses

This information is collected using cookies and analytics tools.

How We Use Your Information

We use your information to:

Respond to enquiries and contact requests
Provide quotes and service information
Arrange site visits and callouts
Deliver requested services
Improve our website and service quality
Meet legal and regulatory obligations

Our lawful bases for processing include legitimate business interests, consent, and performance of a contract.

Contact Forms

If you submit a form on this website:

Your details are sent to us by email
They are used only to respond to your enquiry or service request
We do not sell or rent this information
We do not use it for marketing unless you request that

Cookies

This website uses cookies to support core functionality and understand how visitors use the site.

Cookies may be used to:

Enable website features
Improve performance
Measure usage and traffic patterns

You can control cookies through your browser settings.

Analytics

We may use website analytics services to help us understand visitor behaviour and improve the website.

Analytics data is aggregated and does not directly identify individual visitors.

Email Communications

If you contact us by email or through the website:

We keep correspondence for customer service and record keeping
We do not add you to marketing lists without consent
We do not send bulk marketing without opt-in

Data Sharing

We only share personal data where necessary to operate our business, including with:

Website hosting providers
IT and email service providers
Analytics providers
Security and maintenance contractors

All providers are expected to handle data securely and confidentially.

We do not sell personal data.

Data Security

We take reasonable technical and organisational measures to protect personal data, including:

Secure hosting environments
HTTPS encryption
Access controls
Software and security updates

No system can guarantee absolute security, but we take appropriate precautions.

How Long We Keep Data

We keep personal data only as long as necessary to:

Respond to enquiries
Deliver services
Meet legal and accounting requirements

Enquiry data is typically retained for up to 3 years unless required longer for operational or legal reasons.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request a copy of your data

To exercise these rights, contact us through the website.

Complaints

You have the right to lodge a complaint with the UK Information Commissioner’s Office if you believe your data has been handled improperly.

Third Party Links

This website may link to external sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.